Quick Solution

If you have 5G full bars but no internet, try the following steps first:

• Track Data Usage and Resubscribe: Check your data usage and ensure you haven't exceeded your plan limits. Resubscribe if necessary.

• Change Network Mode: Your phone may be set to default to 5G, even when that's not the best option. Go to Settings > Connections > Mobile Networks > Network Mode. Select LTE/3G/2G (Auto), LTE/CDMA, or one of the other 4G/LTE options to prevent the phone from using 5G.

• Reset Network Settings: Go to Settings > General Management > Reset > Reset network settings to refresh your phone’s network configuration.

• Update APN Settings: Ensure your APN settings are correct. You can usually find the correct settings on your carrier’s website.

Why It Happens

1. Network Congestion

5G networks, while faster, are still prone to congestion, especially in densely populated areas. When too many users are connected to the same 5G tower, it can lead to a bottleneck, causing your phone to show full bars but providing no internet access.

2. Carrier Issues

Sometimes, the problem might be on your carrier's end. Network outages, maintenance, or technical issues can disrupt your connection, even if your phone shows full bars. Checking your carrier’s website or contacting their support can help determine if this is the issue.

3. Software Glitches

Your phone's software might have bugs or glitches affecting connectivity. Ensuring your device’s software is up-to-date can resolve many of these issues. Also, consider restarting your phone or performing a factory reset if necessary.

4. Incorrect APN Settings

Access Point Name (APN) settings dictate how your phone connects to your carrier’s network. Incorrect settings can prevent your device from accessing the internet. Verify and update your APN settings according to your carrier’s guidelines.

5. 5G Network Compatibility

Not all 5G networks are created equal. Some phones might be compatible with certain 5G bands but not others. Ensure your phone supports the specific 5G bands used by your carrier in your area.

6. SIM Card Issues

A damaged or outdated SIM card can also cause connectivity problems. Consider replacing your SIM card if you’ve been using the same one for a long time.

Detailed Solutions

1. Track Data Usage and Resubscribe

It’s essential to monitor your data usage regularly. Most carriers offer apps or website portals where you can check your data consumption. If you've reached your data limit, resubscribe or purchase additional data to restore internet access.

2. Change Network Mode

Your phone might prioritize 5G connectivity even when it's not the best option. To switch networks:

• Go to Settings > Connections > Mobile Networks > Network Mode.

• Select LTE/3G/2G (Auto), LTE/CDMA, or another 4G/LTE option to prevent your phone from defaulting to 5G.

3. Reset Network Settings

Resetting network settings can resolve many connectivity issues:

• Navigate to Settings > General Management > Reset > Reset network settings.

• Confirm and allow your phone to restart. This action will reset Wi-Fi, mobile data, and Bluetooth settings, which can often resolve internet connectivity issues.

4. Update APN Settings

Access Point Name settings need to be accurate for your phone to connect correctly:

• Go to Settings > Connections > Mobile Networks > Access Point Names.

Compare the settings listed with those provided by your carrier and update if necessary.

5. Restart or Update Your Phone

Sometimes, a simple restart can resolve many issues. Make sure your phone's software is up-to-date by going to Settings > Software Update > Download and Install.

6. Check for Carrier Outages

Contact your carrier’s customer service or check their website/social media pages for any reports of outages or maintenance in your area.

7. Replace Your SIM Card

Visit your carrier's store to get a new SIM card if you've been using the same one for an extended period. This can often resolve connectivity issues related to hardware wear and tear.

Conclusion

Experiencing 5G full bars but no internet can be frustrating, especially with the promise of faster and more reliable connectivity that 5G networks offer. By understanding the potential causes and following the outlined solutions, you can troubleshoot and resolve most of these issues effectively.

For those interested in optimal gaming experiences, you might also want to check out our detailed comparison in the blog 5G vs Fiber for Gaming to see which option provides the best performance for your needs.